1. Aftermarketing: how to keep customers for life through relationship marketing
پدیدآورنده : Vavra, Terry G.
کتابخانه: Central Library of Sharif University of Technology (Tehran)
موضوع : ، Customer relations,، Customer services,، Consumer satisfaction,، Relationship marketing,، Advertisers-- Attitudes
رده :
HF
5415
.
5
.
V38
1995
2. Customer satisfaction measurement simplified :a step-by-step guide for ISO 9001:2000 certification
پدیدآورنده : Vavra, Terry G.
کتابخانه: Library of Razi Metallurgical Research Center (Tehran)
موضوع : Statistical methods ، Consumer satisfaction,، Questionnaires,Handbooks, manuals, etc ، ISO 1009 Standard
رده :
HF
5415
.
335
.
V378
2002
